Refund Policy for Parcel Delivery
Refund Eligibility
If you are dissatisfied with your parcel delivery or encounter issues that result in additional fees, we are committed to providing a satisfactory resolution. Under our refund policy, you will be eligible for a refund of all subsequent fees incurred during the delivery process. This refund will be issued on the delivery day, along with your parcel.
Refund Process
* Form Completion: Upon delivery, you will be presented with a refund form. Please complete this form accurately and provide all necessary information.
* Fee Verification: Our customer service team will review your refund request and verify the additional fees incurred.
* Refund Issuance: Once your claim is approved, the refund will be processed promptly and issued to you on the delivery day.
Refund Methods
The refund will be issued in the same payment method used for the original purchase. This could include cash, credit card, or other applicable methods.
Important Notes
* Refunds are only applicable for subsequent fees incurred during the delivery process.
* Refunds cannot be issued for the original purchase price or shipping costs.
* The refund form must be completed and submitted on the delivery day to be eligible for a refund.
* Refunds may be subject to processing timeframes.
Contact Information
If you have any questions or require further assistance regarding our refund policy, please contact our customer service team at legal@timeglobalsshipping.com
We value your satisfaction and are dedicated to providing you with a positive delivery experience.
Type of Refunds
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service within 5 days of receiving the item. We may request supporting evidence, such as photographs or a detailed description of the issue. Upon verification, we will provide you with a replacement or issue a full refund, including any applicable shipping charges.
2. Incorrect Orders:
If you receive an incorrect item due to an error on our part, please notify us within 5 days of receiving the shipment. We will arrange for the correct item to be shipped to you, or offer a full refund, including any applicable shipping charges.
3. Change of Mind or Dissatisfaction:
If you change your purchasing decision or are unhappy with the product for any reason, you may be eligible for a refund within 5 days of the date you receive your shipment. In this case, the following conditions apply:
The item(s) must be in its original condition and packaging.
You are responsible for return shipping costs unless otherwise stated.
Upon receipt and inspection of the returned item(s), we will process a refund for the purchase price, excluding any shipping fees, within 15 business days.
How to Initiate a Refund:
To initiate a refund, please follow the steps outlined on the reform form presented to your on delivery day.
Refund Policy
At Time Global Shipping, we are committed to ensuring that our clients are completely satisfied with our delivery services. As part of our commitment to excellence, we offer a refund policy that covers all subsequent fees incurred during the delivery of a parcel.
Refundable Fees
All fees incurred during the delivery process, including but not limited to:
– Delivery fees
– Handling fees
– Inspection fees
– Stamp fees
– Insurance fees
will be refunded in full on the day of delivery, alongside the parcel.
To process your refund, please fill out the refund form presented to you on the delivery day. This form must be completed in full and signed by the recipient. Once the form is submitted, our team will promptly process your refund.
How does Time Global Shipping protect my personal data?
Time Global Shipping implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk and has in place generally accepted information security techniques to prevent unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data we collect. These measures include policies, procedures, firewalls, access control procedures and cryptography, and technical elements relating to personal data access controls.
Dedication to Customer Satisfaction
At Time Global Shipping, we are dedicated to providing exceptional customer service and ensuring that our clients are completely satisfied with our delivery services. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
Time Global Shipping takes appropriate steps to ensure that its personnel, its affiliates and third-party vendors are bound by duties of confidentiality and that the Company implements measures such as EU standard contractual clauses to ensure that any transferred personal data remains protected and secure.
What are my rights regarding the submitted personal data?
You are entitled to:
- Request access to your personal data processed by Time Global Shipping;
- Request the rectification of your personal data;
- Request the erasure of your personal data;
- Request the restriction of processing or object thereto;
- Receive your personal data in a structured and standard format as part of your right to portability; and
- Lodge a complaint with a local supervisory authority.
Should you be willing to exercise the rights referred to under this section, you may write to the email address specified under the contact section below (“How Can I Contact Time Global Shipping?”).
Are children permitted to use Time Global Shipping?
Time Global Shipping does not intend to collect and process personal data from children. If you believe that a child has submitted personal data through our Website, please contact us using the information below.
Important Notes
– Refunds will only be issued on the day of delivery.
– The refund form must be completed and signed by the recipient to be eligible for a refund.
– Refunds will be issued in the original form of payment.
What if Time Global Shipping changes its privacy policy?
This Policy reflects our current data protection policies and practices. We reserve the right to update it from time to time, in which case the new version will be posted on the Website.
How can I contact Time Global Shipping?
If you have questions about this Policy, please contact legal@timeglobalshipping.com.
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